Once you have made the decision to upgrade your telephony system to embrace VoIP, what should your next steps be?

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1. Establish your needs and explore your options

VoIP is not a one-size-fits-all solution. It is important to know what you need, so think about factors like the type of infrastructure you want to opt for (such as on-premise versus hosted PBX), what equipment you want, what you will need in terms of internet connections, and what physical space you will need. It’s worth contacting your current telephony provider to see if they are able to upgrade you to a VoIP-based system.

2. Make sure your existing network can handle VoIP

VoIP relies entirely on an internet connection. The key to high-quality and reliable VoIP calls is to have a fast broadband connection and sufficient bandwidth on your network. Make sure that your broadband connection is quick enough – upgrading … Read More